Positech Sales Team

Doug Foltice Field Sales Manager Tel: 616-780-4405 Email: dougf@positech.com Areas Covered: AK, CT, DE, HI, ID, IL, IN, MA, MD, ME, MI, MN, MT, ND, NH, NJ, NY, OH, OR, PA, RI, SD, VT, WA, WI, WY Canada Provinces: Ontario, Quebec, New Brunswick, Saskatchewan, Manitoba, Alberta, British Columbia	Carle Robbins Applications Manager Tel: 918-606-8711 Email: crobbins@positech.com Areas Covered: AL, AR, AZ, CA, CO, FL, GA, KS, KY, LA, MO, MS, NC, NE, NV, NM, OK, KY, SC, TN, TX, UT, VA, WV
Brenda Slama Sales Manager Positech Home Office Tel: 712-841-4548 ext. 253 Email: brendas@positech.com Areas Covered: IA Australia, Europe, Mexico, Middle East & Asia, Puerto Rico, Central & South America,

Sales Philosophy

The Positech Sales process requires several steps in order to facilitate the customer’s complete and total satisfaction. Positech believes the first step in offering superior service is to fully understand the job task, which helps to create a customized solution for the material handling application. The customer is included in all aspects of the project from the concept phase to the final solution.

The Proposal Stage

Positech believes understanding the job task is the first step in completing a successful project, this is done by utilizing members of the field sales team to gather the information needed to provide the correct solution to the company’s material handling need. These steps include:

1. Visit the customer’s facility, or correspond with customer to gain insight into their material handling problem and specialized tasks.
2. Once necessary information is gathered, an Application Data Sheet (ADS) is compiled and a budget quote is written if necessary.
3. A firm proposal is written, containing a complete solutions kit which may include drawings and pictures of similar past solutions, components of the machine and a drawing showing the overall equipment solution. The firm proposal also includes a description of the handling aid and tooling details. A benefits and options section is included, along with firm pricing and an estimated lead-time.

Approval stage

1. After acknowledging the purchase order, the production team meets to develop a project tracking calendar (PTC). The PTC includes the project milestones and is sent to the customer to keep the customer up-to-date with the project. If there is a change in the dates provided in the PTC, then customer will be notified.
2. A design review is also held during the approval stage with the engineers and design team.
3. On custom solutions, the customer is provided with an approval package that contains a profile drawing, tooling assembly drawing and schematic. The customer is asked to review this documentation and confirm approval for Positech to begin fabrication.

Run-off/Testing Stage

Upon completion of fabrication, Positech offers a complete list of run-off services. These may include:

• On-site run-off, digital video run-off, or picture run-off
• Installation Start-up Services
• Correct installation
• Maintenance training
• Controller training
• Turn-key installation
• Exit Consultation
  • A one-on-one discussion concerning the process from concept to solution. Positech always strives for continuous improvement and appreciates the feedback from customers; this is a great way to maintain our strengths and improve on our weaknesses.
• Before shipping and after run-off testing all machines undergo a final ISO audit check-off.

Continuing Sales and Service

Positech offers many different options in the form of customer support.

• Standard warranty
• On-site service
• 24/7 emergency service phone line
• Provide retooling if application changes

Positech Partnership^sm

As a single-source supplier of customized positioning technology, Positech has developed a winning approach to material handling solutions -- Positech Partnership is simply how we do business.  Customer input at critical decision points guarantees a quality material handling solution.   Using the Positech approach, team members:

• Gather and analyze detailed facts to understand customer operations and needs
• Determine the type of material handling devices best suited for those needs
• Prepare a detailed quotation and tooling concept drawings.  The quote lists each feature, standard or optional, and a description of each component and its function
• Provide a detailed set of assembly drawings for customer approval
• Engineer, manufacture, assemble and test manipulator and tooling
• Allow for a variety of product approval options
• Develop a detailed operator/service manual for the customer's service team
• Provide long-term service support

Positech Partnership Plus^sm

Extend the life and value of your Positech material handling device.  Positech Partnership Plus gives customers four cost-effective ways to maximize return on original investment and keep operations current:

• Installation supervision
• Provide operator and maintenance training
• Preventative maintenance service plan throughout the life of the manipulator
• Retooling of the manipulator as applications change